Въпроси и отговори

And what course of action for the maintenance of the tickets

In principle, any issue or action is issued a ticket number and until the problem is, he stands to us as open. Each one of us describes what he did on it, so after a change to continue.
Depending on the complexity of the problem, but up to 2 hours of receiving it we must respond. After solving the problem and provided that you have not activated it again in 3 days it is automatically closed, for which you receive email.